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Modernization Year in Review
Posted: January 9, 2012
Modernization is continuing to move forward and make advances that will improve your VRS experience in the future. This is a summary of program accomplishments for 2011:
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Designed and constructed myVRS Navigator. New features include the employer dashboard, reports, consolidated view of member data and online enrollment and member updates. On the Modernization Resources page, view webinars showing sneak peeks of the new system.
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Began testing myVRS Navigator. Testing will ensure myVRS Navigator's data and calculations are accurate. It also allows VRS to uncover and correct defects in the software before implementation.
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Developed a comprehensive online training program. You will learn how to interact with myVRS Navigator through self-paced, Web-based training courses. The courses you take will be customized to the actions you will perform in the system.
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Conducted successful trial runs of converting all existing data to myVRS Navigator. Before the new system launches, VRS will convert all current employer and member data and load it for you to access.
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Established an off-site technology back-up and data storage facility. This facility, located in Raleigh, NC, will ensure we can continue business in the event of a disaster in the Richmond area.
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Replaced our telephone system. The new system is compatible with the innovations we are implementing through myVRS Navigator and will improve the experience of employers, members and retirees who call our Contact Center.
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Laid the groundwork to replace our aging imaging system. An imaging system creates and stores electronic copies of paper documents, such as members' applications for benefits and employers' elections of benefit coverage. The replacement has more advanced features and is compatible with myVRS Navigator.
