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VRS Logo Thursday, December 12, 2019

Counseling Center
1111 East Main Street
Richmond, VA 23219
8:30 a.m.–4:00 p.m.
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Administrative Offices
1200 East Main Street
Richmond, VA 23219

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 > Why Did I Receive a Zix Secure Message From VRS?

Why Did I Receive a Zix Secure Message From VRS?

VRS has long followed the security best practice of encrypting all the emails it sends. When an email is encrypted in transit, it is harder for others to read. The information is effectively scrambled in transit and decoded on receipt. An increasing number of email providers use encryption. However, about 10 percent of email providers do not accept or send encrypted messages.

To comply with state standards, VRS has begun using the Zix Corporation secure message center to deliver email to those 10 percent of recipients lacking encryption service through their normal email provider. Those recipients will receive an email with instructions on how to view the secure message. The URL for the secure VRS message portal is

Recipients of VRS email messages secured by Zix complete a one-time registration process to access the secure site. Although VRS recognizes that a few recipients now have an additional step to retrieve a message from VRS, the protection of confidential communication is important and we want to ensure all email stays private.

The majority of VRS members will not interact with Zix because your email provider automatically encrypts and translates all email for you.

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