VRS Logo Tuesday, July 29, 2014

VRS Retirement
Counseling Center

1111 East Main Street
Downtown Richmond
8:30 a.m.–4:00 p.m.
Map & Directions
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U.S. Mail

Virginia Retirement System
P.O. Box 2500
Richmond, VA 23218-2500

VRS Administrative Offices

1200 East Main Street
Richmond, VA 23219
Hours: 8:30 a.m. - 5:00 p.m.
Monday through Friday
Map & Directions

Additional Contact Information

Hybrid Retirement Plan Members | Employers

Board & Administration

 > Contact VRS

Contact VRS

help icon Defined Benefit Plans Support


Employer Information | Member Information | Retiree Information

Important Email Notice:
Do not send confidential or personal information, such as a Social Security number, via e-mail. This communication is not secure. To protect the privacy of our members, VRS will send only non-confidential replies.

Please have your identification information ready.
  • Customer Contact Center: 1-888-VARETIR (1-888-827-3847)
  • International Dialing: 011 1 804-649-8059
  • TDD: 1-804-289-5919
  • Hours: Monday-Friday, 8:30 a.m. - 5:00 p.m. | Map & Directions
    Note: Best times to call are Wednesday, Thursday and Friday afternoons.

help icon Defined Contribution Plans Support

1-VRS-DC-PLAN1 (1-877-327-5261) TDD: 1-800-669-7471
Email Participant Support | Email Employer Support

Participant Support
Email Investor Services

Press 1 to speak with an Investor Services Representative, weekdays 8:30 a.m. - 9:00 p.m.

Press 2 to speak with a Defined Contribution Plans Retirement Specialist or reach the Virginia Service Center, weekdays 8:30 a.m. - 5:00 p.m.

Employer Support
Email Employer Support

Press 3 to speak with an Employer Representative, weekdays 8:30 a.m. - 7:30 p.m.

Virginia Service Center
919 E. Main Street
Suite 1604 (SunTrust Building)
Richmond, Virginia 23219
Hours: Monday-Friday, 8:30 a.m. - 5:00 p.m. | Map & Directions

Walk-ins and scheduled appointments are available between 8:30 a.m. and 5:00 p.m. To meet with a representative during the 12:00 to 1:00 p.m. lunch hour, please schedule an appointment.

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