Phone Support
VRS Defined Benefit Plans
Important Privacy NoticeDo not send confidential or personal information, such as a Social Security number, via email, web form, text or chat. This communication is not secure. To protect the privacy of our customers, VRS will send only non-confidential replies.
Contact VRS about pension benefits and related benefits such as group life insurance and death-in-service.
Hours: 8:30 a.m. to 5 p.m.|Monday through Friday|Map & Directions
Please have your identification information ready.
- Customer Contact Center: 888-827-3847 / TDD 804-289-5919
- International Dialing: +1 804-649-8059
SMS/Chat Limited Availability: Tuesday - Thursday, 9:00 - 11:00 a.m.
Best times to call are Wednesday, Thursday and Friday afternoons.
Mailing Address
Virginia Retirement SystemP.O. Box 2500
Richmond, VA 23218-2500
Defined Contribution Plans ( Voya Financial )
Contact Voya Financial for administrative information such as deferral elections, investment elections, updating beneficiaries and requesting rollovers or distributions.
Hours: 8:30 a.m. to 9 p.m.|Monday through Friday
Participant Services: 877-327-5261/TDD 800-579-5708
Voya Local Office in Richmond
6641 West Broad StreetRichmond, VA 23230
Mailing Address
Voya FinancialAttn: Virginia Retirement System
One Orange Way
Windsor, CT 06095
Email Support
Important Privacy NoticeDo not send confidential or personal information, such as a Social Security number, via email, web form, text or chat. This communication is not secure. To protect the privacy of our customers, VRS will send only non-confidential replies.