Important Email Notice: Do not send confidential or personal information, such as Social Security numbers or member address changes, via email. This communication is not secure. To protect the privacy of our members, VRS will send only non-confidential replies.

VRS Defined Benefit Plans Support

Contact VRS about pension benefits and related benefits such as group life insurance and death-in-service.

Email:  Member Inquiries | Retiree Inquiries | myVRS Online Assistance

Please have your identification information ready.
  • Customer Contact Center:1-888-827-3847
    (select option 3 for myVRS online assistance)
  • International Dialing:+1 804-649-8059
  • TDD:1-804-289-5919
  • Hours: Monday-Friday, 8:30 a.m. - 5:00 p.m. | Map & Directions
    Note: Best times to call are Wednesday, Thursday and Friday afternoons.

MissionSquare Retirement Defined Contribution Plans Support

Contact MissionSquare about investment needs and services. Select a plan below for Participant Services and Defined Contribution Plan Specialist contact information.

 Alert: In-person counseling appointments are temporarily suspended.  Virtual counseling appointments remain available.

Hybrid Retirement Plan Members

Employer Contacts

U.S. Mail

  • Virginia Retirement System
    P.O. Box 2500
    Richmond, VA 23218-2500

Freedom of Information Act (FOIA)

To request information from VRS covered by the Virginia Freedom of Information Act (FOIA), please send an email to To learn more about FOIA, visit the Virginia Freedom of Information Advisory Council website  or visit VRS' FOIA page.