Phone Support

Important Privacy NoticeDo not send confidential or personal information, such as a Social Security number, via email, web form, text or chat. This communication is not secure. To protect the privacy of our customers, VRS will send only non-confidential replies.

Contact VRS about pension benefits and related benefits such as group life insurance and death-in-service.

Hours: 8:30 a.m. to 5 p.m.|Monday to Friday|Map & Directions

Please have your identification information ready.

SMS: Text 804-917-0977 to send a message to VRS. SMS Notice
SMS/Chat Limited Availability: Tuesday - Thursday, 9 a.m. - 11 a.m.

Best times to call are Wednesday, Thursday and Friday afternoons.

Mailing Address

Virginia Retirement System
P.O. Box 2500
Richmond, VA 23218-2500

Contact Voya Financial for administrative information such as deferral elections, investment elections, updating beneficiaries and requesting rollovers or distributions.

Hours: 8:30 a.m. to 9 p.m.|Monday to Friday

Participant Services: 877-327-5261/TDD 800-579-5708

Voya Local Office in Richmond

6641 West Broad Street
Richmond, VA 23230

Mailing Address

Voya Financial
Attn: Virginia Retirement System
One Orange Way
Windsor, CT 06095

Email Support

Important Privacy NoticeDo not send confidential or personal information, such as a Social Security number, via email, web form, text or chat. This communication is not secure. To protect the privacy of our customers, VRS will send only non-confidential replies.