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VRS Logo Monday, October 19, 2020

Counseling Center
1111 East Main Street
Richmond, VA 23219
8:30 a.m.–4:00 p.m.
Map & Directions
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Administrative Offices
1200 East Main Street
Richmond, VA 23219

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Contact VRS

VRS Defined Benefit Plans Support

Contact VRS about pension benefits and related benefits such as group life insurance and death-in-service.

Email:  Member Inquiries | Retiree Inquiries | myVRS Online Assistance

Please have your identification information ready.
  • Customer Contact Center:1-888-827-3847
    (select option 3 for myVRS online assistance)
  • International Dialing:+1 804-649-8059
  • TDD:1-804-289-5919
  • Hours: Monday-Friday, 8:30 a.m. - 5:00 p.m. | Map & Directions
    Note: Best times to call are Wednesday, Thursday and Friday afternoons.

ICMA-RC Defined Contribution Plans Support

Contact ICMA-RC about investment needs and services. Select a plan below for Participant Services and Defined Contribution Plan Specialist contact information.

Important Email Notice: Do not send confidential or personal information, such as a Social Security number, via email. This communication is not secure. To protect the privacy of our members, VRS will send only non-confidential replies.

Hybrid Retirement Plan Members

Hybrid Plan Support

myVRS Online Assistance

Employer Contacts

Employer Representatives

Employer Support

Hybrid Benefit Plan Support

Defined Contribution Plans Support

U.S. Mail

Virginia Retirement System
P.O. Box 2500
Richmond, VA 23218-2500

Freedom of Information Act (FOIA)

To request information from VRS covered by the Virginia Freedom of Information Act (FOIA), please send an email to To learn more about FOIA, visit the Virginia Freedom of Information Advisory Council website or visit VRS' FOIA page.

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