VRS and its partners are committed to protecting the security and privacy of your information.

  • No one but you should have access to your myVRS account or your defined contribution account.
  • VRS only shares information with third-party administrators authorized to help coordinate benefits and services for members, retirees and beneficiaries.
  • VRS and MissionSquare Retirement do not sell your information to anyone.

Claim Your Online Accounts

VRS and MissionSquare Retirement, the record keeper for VRS defined contribution plans, take many measures every day to keep your information secure. You can help by registering for your myVRS account and your defined contribution account, if applicable, through Account Access, completing the identity-verification steps and then establishing a password-protected account.

VRS automatically locks all myVRS accounts if not registered within 90 days of hire date. To establish your account after it has been locked, call VRS at 888-827-3847. If you are registered but have not accessed your myVRS account within 90 days, you will be required to reset your password to log in.

Online Safety Tips

Anyone can be a victim of an online scam. Follow these basic tips to protect yourself online:

  • Phishing scams. Emails that look like correspondence from a company or organization you know may seem legitimate, but be aware if something looks off. VRS will never ask you to provide personal information via email, including your date of birth, Social Security number or account number.
  • Online ads. Ads and pop-up messages that are not from your antivirus or antispyware software saying your computer is infected may be malware in disguise. Clicking on them could compromise your system and personal information.
  • Public computers. Public computers are good for public information, such as checking the weather or catching up on the news, but using them to access password-protected information is a security risk. Use them wisely and sparingly and avoid sharing devices when it comes to personally identifiable information.
  • Public Wi-Fi. Similar to public computers, public Wi-Fi is inherently insecure. Wi-Fi accessibility in stores, libraries, restaurants, commuter trains and airports can pose a danger if you log into password-protected sites or purchase items online while connected to it. Refrain from the convenience and wait until you are on a secure, private network to access your accounts.
  • Online Access and Transactions. Be cognizant of where and when you access your VRS account(s) and make transactions. Avoid online transactions from a device that isn't yours or on a public computer or Wi-Fi network. It's best to wait until you are on your own device on a private, secure network to ensure your security.

Fraud Prevention Tips

There are steps you can take to better secure your information and avoid common fraud pitfalls:

  • Update your contact and bank account information promptly with VRS. Whenever there is a change to your address, phone number, email or bank account information, update your VRS account(s) immediately to reflect the change. This will ensure all communication arrives only to you.

    The fastest and most secure way to update your contact information is through your myVRS account. If you instead submit a VRS form, be sure to use the latest version on the website. VRS updates forms frequently. Fill out forms thoroughly and include all required documents. Incomplete forms cannot be processed.

  • Create strong and unique passwords for your VRS account(s). Refrain from using passwords that are simple or can be easily guessed. Use a strong passphrase over a stand-alone password. Passphrases should feature a combination of upper- and lowercase characters, symbols and numbers. Consider starting with a song lyric or line from a favorite movie, and build from there. Substitute a few letters for characters, numbers or symbols. Regularly change your password to further your protection.
  • Check your VRS account(s) frequently. Regularly log-in and ensure your account(s) reflect your recent transactions. Promptly review all mail, email and other communication and report any discrepancies immediately to VRS.
  • Do not click on suspicious links. Clicking on links sent via email from an unknown address could compromise your computer and personal information. If you are uncertain of the sender's identity, err on the side of caution and do not click the link.
  • Do not download unrequested attachments from emails. Downloading attachments sent via email from an unknown address could compromise your computer and personal information. VRS will never send an attachment containing "macros." If you are told an attachment contains macros, do not open it.
  • Employ antivirus and antispyware software. Use software from a reputable source, update it regularly and renew it when it expires.
  • Regularly perform scans on your computer using your antivirus and antispyware software. Regularly running complete, in-depth scans of your computer can help detect and prevent any compromising activity.