From time to time, VRS receives reports from members and employers that various companies or groups have contacted them via email or phone to offer retirement counseling services or insurance products.

Please be aware:

  • VRS does not use unsolicited calls to contact members to offer services.
  • VRS does not sell services; all benefit counseling is free to members and retirees.
  • Correspondence from VRS will arrive by U.S. mail on official letterhead.
  • Emails from VRS will be sent from a "" address and include the VRS logo and copyright.
  • VRS staff do not come to members' homes to discuss benefits.

Counseling services are free, whether by phone or in person at the VRS counseling center and are available by contacting VRS.

VRS also offers free retirement planning and benefit education sessions throughout the state at colleges, universities, other public locations and the VRS offices in Richmond. Members may receive occasional invites to these sessions via email.

Members also may use their myVRS account to review their VRS benefits, assess their retirement readiness using the myVRS Retirement Planner and create monthly benefit estimates using the Benefit Estimator. In addition, members can take advantage of the free money-management and retirement-planning articles, videos and mini-courses available through myVRS Financial Wellness.

Exercise caution in responding to unsolicited offers of retirement planning or advice. If uncertain if a communication originated with VRS, please call 1-888-827-3847.

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